{"id":170,"date":"2019-07-08T19:17:19","date_gmt":"2019-07-08T17:17:19","guid":{"rendered":"http:\/\/p4dev.hardscrum.com\/?p=170"},"modified":"2026-02-02T12:13:23","modified_gmt":"2026-02-02T11:13:23","slug":"infrastructureprocesses","status":"publish","type":"post","link":"https:\/\/p4dev.hardscrum.com\/en\/infrastructureprocesses\/","title":{"rendered":"The Scrum Master is responsible for processes, infrastructure, organizational development, people and culture"},"content":{"rendered":"<p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">The Scrum Master is responsible for promoting and supporting Scrum &amp; P4 in accordance with the P4 rules. <\/span><span style=\"vertical-align: inherit;\">Scrum Masters do this by helping everyone involved to understand Scrum\/P4 theory, practices, rules and values.<\/span><\/span><\/p>\n<p>In the P4 framework, the role of the traditional manager is divided into four areas: The \u201cProduct Owner\u201d takes care of what needs to be done, the System Engineer takes care of the technical and architectural aspects, the Practice Lead is responsible for the training and development of the extertises and the Scrum Master is responsible for the people, the organizational structure, the workflows and processes, as well as the infrastructure. The topic of people management is therefore mainly the responsibility of the Scrum Master. More about leadership at the bottom of this page.<\/p>\n<h3><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">General description<\/span><\/span><\/h3>\n<p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">The Scrum Master is a \u201cServant Manager\u201d for the team. <\/span><span style=\"vertical-align: inherit;\">The Scrum Master helps those who are not part of the team to understand which of their interactions with the team are helpful and which are not. <\/span><span style=\"vertical-align: inherit;\">The Scrum Master helps optimize collaboration so that the value generated by the team is maximized.<\/span><\/span><\/p>\n<h4><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">The service of the Scrum Master for the Product Owner<\/span><\/span><\/h4>\n<p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">The Scrum Master serves the Product Owner in various ways, including:<\/span><\/span><\/p>\n<ul>\n<li><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Ensure that the goals, scope and product domain are understood as well as possible by everyone in the team;<\/span><\/span><\/li>\n<li><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Providing techniques for effective Backlog management;<\/span><\/span><\/li>\n<li><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Provide an understanding of the need for clear, concise backlog entries in the team;<\/span><\/span><\/li>\n<li><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Understand product planning in an empirical work environment;<\/span><\/span><\/li>\n<li><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Ensure that the product owner knows how to arrange the backlog so that it generates the greatest value;<\/span><\/span><\/li>\n<li><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Conveying the correct understanding of agility and its application;<\/span><\/span><\/li>\n<li><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Support in the implementation of Scrum events if required or on request.<\/span><\/span><\/li>\n<\/ul>\n<h4><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">The service of the Scrum Masters for the Working Team<\/span><\/span><\/h4>\n<p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">The Scrum Master serves the Working Team in various ways, including:<\/span><\/span><\/p>\n<ul>\n<li><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Coaching the Working Team towards self-organization and cross-functional teamwork;<\/span><\/span><\/li>\n<li><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Support the Working Team in creating high quality products;<\/span><\/span><\/li>\n<li><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Removing obstacles that stop the Working Team;<\/span><\/span><\/li>\n<li><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Support in the implementation of Scrum events if required or on request;<\/span><\/span><\/li>\n<li><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Coaching the Working Team in organizations where Scrum is not yet fully accepted and understood.<\/span><\/span><\/li>\n<\/ul>\n<h4><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">The service of the Scrum Master for the Organization<\/span><\/span><\/h4>\n<p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">The Scrum Master serves the organization in various ways, including:<\/span><\/span><\/p>\n<ul>\n<li><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Leading and coaching the Organization in the introduction of Scrum and P4;<\/span><\/span><\/li>\n<li><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Planning P4 implementations within the Organization;<\/span><\/span><\/li>\n<li><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Supporting colleagues and Stakeholders to understand and implement Scrum and empirical product development;<\/span><\/span><\/li>\n<li><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Trigger changes to increase team productivity;<\/span><\/span><\/li>\n<li><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Collaborate with other Scrum Masters to improve the effectiveness of the organization.<\/span><\/span><\/li>\n<\/ul>\n<p><em><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">&#8211; end of general part &#8211;<\/span><\/span><\/em><\/p>\n<p>The role of the Scrum Master is implemented in the P4 framework on all levels.<\/p>\n<h3><a href=\"http:\/\/p4dev.hardscrum.com\/scrummaster\/\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Team Scrum Master (TSM)<\/span><\/span><\/a><\/h3>\n<p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">The TSM ensures that the members of the Working Team can work optimally. H<\/span><span style=\"vertical-align: inherit;\">e ensures an optimal workflow between the team members by solving disabilities and problems that arise in the cooperation of the teams, especially those that cannot be solved by the self-organized Working Team. <\/span><span style=\"vertical-align: inherit;\">To this end, he organizes and moderates the <\/span><\/span><a href=\"http:\/\/p4dev.hardscrum.com\/retrospective\/\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Team Retrospective<\/span><\/span><\/a><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"> , in which the team members exchange ideas for the best possible working conditions and workflow within the team. <\/span><span style=\"vertical-align: inherit;\">He works with other TSMs within the Cluster in the <a href=\"http:\/\/p4dev.hardscrum.com\/smgroup\/\">Team Scrum Master Group<\/a> to prevent local optimization within the Team.<\/span><\/span><\/p>\n<h3><a href=\"http:\/\/p4dev.hardscrum.com\/clustersm\/\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Cluster Scrum Master (CSM)<\/span><\/span><\/a><\/h3>\n<p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">The CSM ensures that the teams in its <a href=\"http:\/\/p4dev.hardscrum.com\/rclusterlevel\/\">Cluster<\/a> can work optimally. <\/span><span style=\"vertical-align: inherit;\">Together with the TSMs, he ensures an optimal workflow between the Teams, by solving disabilities and problems that arise in the teamwork. <\/span><span style=\"vertical-align: inherit;\">To this end, he organizes and moderates the <\/span><\/span><a href=\"http:\/\/p4dev.hardscrum.com\/cycleretro\/\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Cluster Retrospective<\/span><\/span><\/a><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"> and heads the <\/span><\/span><a href=\"http:\/\/p4dev.hardscrum.com\/smgroup\/\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Team Scrum Master Group<\/span><\/span><\/a><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">, in which the TSMs exchange ideas in order to optimize the working conditions and work flow within the Cluster. <\/span><span style=\"vertical-align: inherit;\">He works with other CSMs within the Organization in the <a href=\"http:\/\/p4dev.hardscrum.com\/csmgroup\/\">Cluster Scrum Master Group<\/a> to prevent local optimizations within the Cluster.<\/span><\/span><\/p>\n<h3><a href=\"http:\/\/p4dev.hardscrum.com\/organisationsm\/\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Organizational Scrum Master (OSM)<\/span><\/span><\/a><\/h3>\n<p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">The OSM ensures that the Clusters in its <a href=\"http:\/\/p4dev.hardscrum.com\/rportfoliolevel\/\">Organization<\/a> can work optimally. <\/span><span style=\"vertical-align: inherit;\">Together with the CSMs, he ensures an optimal workflow between the Clusters by solving disabilities and problems that arise in the collaboration of the Clusters and Teams. <\/span><span style=\"vertical-align: inherit;\">To do this, he organizes and moderates the <\/span><\/span><a href=\"http:\/\/p4dev.hardscrum.com\/organisations-retrospektive\/\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Organization Retrospective<\/span><\/span><\/a><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"> and heads the <\/span><\/span><a href=\"http:\/\/p4dev.hardscrum.com\/csmgroup\/\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Cluster Scrum Master Group<\/span><\/span><\/a><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"> , in which the CSMs exchange ideas for a global optimum of working conditions and workflow within the organization.<\/span><\/span><\/p>\n<h1>Leadership<\/h1>\n<p>The P4 framework recommends <a href=\"https:\/\/en.wikipedia.org\/wiki\/Situational_leadership_theory\">situational leadership<\/a>, which is based on the maturity level of the team and its members with regard to a task. Different leadership approaches are recommended depending on the maturity level of the team or employee:<\/p>\n<ol>\n<li>Instruct, Tell: The employee is given explicit instructions on what to do and how to do it. This implies that a guiding person, e.g. a Scrum Master, System Engineer, PracticalLead, Product Owner or experienced team member is able to give such explicit instructions.<\/li>\n<li>Guide (Sell): The employee is given goals and suggestions on how to achieve them<\/li>\n<li>Participate: The employee is given goals and recognizes how to achieve them. The person providing guidance accompanies the process and advises the employee.<\/li>\n<li>Delegate: The employee recognizes the goals themselves and decides how to achieve them.<\/li>\n<\/ol>\n<p>From a medium level of maturity on, the process of negotiating how something is to be handled can be agreed with the <a href=\"https:\/\/p4dev.hardscrum.com\/delegation-poker\/\">Delegation Poker Game<\/a> and illustrated using a delegation map.<\/p>\n<p><span style=\"color: #ffffff;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">.<\/span><\/span><\/span><\/p>\n<hr \/>\n<p>Further suitable links:<\/p>\n<table  class=\" table table-hover\" >\n<tbody>\n<tr style=\"background-color: #f8f8f8;\">\n<td>Events<\/td>\n<td>Roles<\/td>\n<td>Groups<\/td>\n<td>Artifacts<\/td>\n<\/tr>\n<tr style=\"background-color: #ffffff;\">\n<td><a href=\"http:\/\/p4dev.hardscrum.com\/sync\/\"><span style=\"color: #333333;\">Team Sync<\/span><\/a><\/p>\n<p><a href=\"http:\/\/p4dev.hardscrum.com\/retrospective\/\"><span style=\"color: #333333;\">Team Retrospective<\/span><\/a><\/p>\n<p><span style=\"color: #ffffff;\">.<\/span><\/p>\n<p><a href=\"http:\/\/p4dev.hardscrum.com\/cluster-sync\/\"><span style=\"color: #333333;\">Cluster Sync<\/span><\/a><\/p>\n<p><a href=\"http:\/\/p4dev.hardscrum.com\/cycleretro\/\"><span style=\"color: #333333;\">Cluster Retrospective<\/span><\/a><\/p>\n<p><span style=\"color: #ffffff;\">.<\/span><\/p>\n<p><a href=\"http:\/\/p4dev.hardscrum.com\/organisation-sync\/\"><span style=\"color: #333333;\">Organisation Sync<\/span><\/a><\/p>\n<p><a href=\"http:\/\/p4dev.hardscrum.com\/organisations-retrospektive\/\"><span style=\"color: #333333;\">Organisation Retrospective<\/span><\/a><\/td>\n<td><a href=\"http:\/\/p4dev.hardscrum.com\/scrummaster\/\"><span style=\"color: #333333;\">Team Scrum Master<\/span><\/a><\/p>\n<p><span style=\"color: #ffffff;\">.<\/span><\/p>\n<p><a href=\"http:\/\/p4dev.hardscrum.com\/clustersm\/\"><span style=\"color: #333333;\">Cluster Scrum Master<\/span><\/a><\/p>\n<p><span style=\"color: #ffffff;\">.<\/span><\/p>\n<p><a href=\"http:\/\/p4dev.hardscrum.com\/organisationsm\/\"><span style=\"color: #333333;\">Organisation Scrum Master<\/span><\/a><\/td>\n<td><a href=\"http:\/\/p4dev.hardscrum.com\/smgroup\/\"><span style=\"color: #333333;\">Team Scrum Master Group<\/span><\/a><\/p>\n<p><a href=\"http:\/\/p4dev.hardscrum.com\/cluster-management\/\"><span style=\"color: #333333;\">Cluster Management Circle<\/span><\/a><\/p>\n<p><span style=\"color: #ffffff;\">.<\/span><\/p>\n<p style=\"text-align: left;\"><a href=\"http:\/\/p4dev.hardscrum.com\/csmgroup\/\"><span style=\"color: #333333;\">Cluster Scrum Master Group<\/span><\/a><\/p>\n<p><a href=\"http:\/\/p4dev.hardscrum.com\/org-management\/\"><span style=\"color: #333333;\">Organisation Management Circle<\/span><\/a><\/td>\n<td><a href=\"http:\/\/p4dev.hardscrum.com\/dod\/\"><span style=\"color: #333333;\">Team DoD<\/span><\/a><\/p>\n<p><a href=\"http:\/\/p4dev.hardscrum.com\/improvementbacklog\/\"><span style=\"color: #333333;\">Team Improvement Backlog<\/span><\/a><\/p>\n<p><span style=\"color: #ffffff;\">.<\/span><\/p>\n<p><a href=\"http:\/\/p4dev.hardscrum.com\/clusterdod\/\"><span style=\"color: #333333;\">Cluster DoD<\/span><\/a><\/p>\n<p><a href=\"http:\/\/p4dev.hardscrum.com\/clusterimprovementbacklog\/\"><span style=\"color: #333333;\">Cluster Improvement Backlog<\/span><\/a><\/p>\n<p><span style=\"color: #ffffff;\">.<\/span><\/p>\n<p><a href=\"http:\/\/p4dev.hardscrum.com\/portfoliodod\/\"><span style=\"color: #333333;\">Organisation DoD<\/span><\/a><\/p>\n<p><a href=\"http:\/\/p4dev.hardscrum.com\/portfolioimprovementbacklog\/\"><span style=\"color: #333333;\">Organisation Improvement Backlog<\/span><\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"The Scrum Master is responsible for promoting and supporting Scrum &amp; P4 in accordance with the P4 rules. Scrum Masters do this by helping everyone involved to understand Scrum\/P4 theory, practices, rules and values. In the P4 framework, the role of the traditional manager is divided into four areas: The \u201cProduct Owner\u201d takes care of&hellip;","protected":false},"author":3,"featured_media":4007,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[34,24],"tags":[416,417],"translation":{"provider":"WPGlobus","version":"2.10.10","language":"en","enabled_languages":["de","en"],"languages":{"de":{"title":true,"content":true,"excerpt":false},"en":{"title":true,"content":true,"excerpt":false}}},"_links":{"self":[{"href":"https:\/\/p4dev.hardscrum.com\/en\/wp-json\/wp\/v2\/posts\/170"}],"collection":[{"href":"https:\/\/p4dev.hardscrum.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/p4dev.hardscrum.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/p4dev.hardscrum.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/p4dev.hardscrum.com\/en\/wp-json\/wp\/v2\/comments?post=170"}],"version-history":[{"count":33,"href":"https:\/\/p4dev.hardscrum.com\/en\/wp-json\/wp\/v2\/posts\/170\/revisions"}],"predecessor-version":[{"id":2824,"href":"https:\/\/p4dev.hardscrum.com\/en\/wp-json\/wp\/v2\/posts\/170\/revisions\/2824"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/p4dev.hardscrum.com\/en\/wp-json\/wp\/v2\/media\/4007"}],"wp:attachment":[{"href":"https:\/\/p4dev.hardscrum.com\/en\/wp-json\/wp\/v2\/media?parent=170"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/p4dev.hardscrum.com\/en\/wp-json\/wp\/v2\/categories?post=170"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/p4dev.hardscrum.com\/en\/wp-json\/wp\/v2\/tags?post=170"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}